zenbet Privacy Policy

1. Introduction

zenbet ("zenbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how zenbet collects, uses, stores, shares, and protects your personal information when you access or use the zenbet website, mobile platform, games, and related services (collectively, the "Platform").

This Policy applies to all users of the zenbet Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact zenbet's customer support team. By using the zenbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

zenbet processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines. zenbet also complies with applicable PAGCOR data handling requirements for licensed online gaming operators.

2. Data We Collect

zenbet collects personal data that you provide directly to us, data generated by your use of the Platform, and data received from third parties in connection with your account. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are at least 21 years of age)
• Email address and mobile phone number
• Residential address, city, and province within the Philippines
• Username and encrypted password
• Government-issued ID number and copies of identity documents submitted for KYC verification

2.2 Financial and Transaction Data

• GCash or PayMaya account reference (not full wallet credentials)
• Bank account name and account number for BPI, BDO, or Metrobank transfers
• Deposit and withdrawal transaction history, amounts, and timestamps
• Bonus and promotional credit history

2.3 Gaming Activity Data

• Game session logs, wager amounts, game outcomes, and win/loss records
• Sports betting selections, odds accepted, and settlement records
• Responsible gaming tool settings, including deposit limits and self-exclusion status

2.4 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session duration, pages visited, and navigation patterns on the Platform
• Cookie identifiers and similar tracking technologies (see Section 8)

2.5 Communications Data

• Records of your communications with zenbet's customer support team, including chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to zenbet

3. How We Use Your Data

zenbet uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and administer your zenbet player account, including processing your registration, verifying your identity and age, and managing your account settings.
• Transaction Processing: To process deposits, withdrawals, and bonus credits to and from your zenbet account, and to maintain accurate financial records of all transactions.
• Regulatory Compliance: To comply with our obligations under Philippine law, including PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 as amended, and KYC requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and to our players.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce responsible gaming tools you have activated, and to comply with self-exclusion obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino-speaking support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the zenbet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, zenbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you under the zenbet Terms & Conditions, including account management, transaction processing, and game operation.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing necessary for zenbet's legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

zenbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:

5.1 Service Providers

zenbet engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, game software providers, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only on zenbet's instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

zenbet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory requirement, or where zenbet has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or protect zenbet's legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of zenbet's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6. Data Retention

zenbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

For active player accounts, zenbet retains personal data for the duration of the account relationship and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and applicable Philippine AML regulations.

Transaction records and gaming activity logs are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering legislation.

Where personal data is processed on the basis of your consent (such as for marketing communications), we will retain that data until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required for any lawful purpose, zenbet will securely delete or anonymise it in accordance with our internal data disposal procedures.

7. Data Security

zenbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zenbet Platform.
• Encryption of sensitive data at rest, including identity documents and financial records stored on zenbet's servers.
• Role-based access controls ensuring that only authorised zenbet personnel with a legitimate need can access personal data.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and notify affected individuals and the National Privacy Commission of any personal data breach within the timeframes required by Philippine law.

While zenbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your zenbet account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

8. Cookies and Tracking Technologies

zenbet uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. The types of cookies we use include:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.

8.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps zenbet improve the performance and usability of the Platform. No personally identifiable information is collected by these cookies.

8.3 Functional Cookies

These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them each time you visit.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the zenbet Platform. Detailed instructions for managing cookies are available in your browser's help documentation.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by zenbet:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, which this Privacy Policy fulfils.
• Right of Access: You have the right to request a copy of the personal data zenbet holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your zenbet account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to zenbet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to zenbet in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe zenbet has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact zenbet's Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days in accordance with the requirements of the Data Privacy Act.

10. Children and Minors

The zenbet Platform is strictly intended for individuals who are at least 21 years of age, in accordance with the minimum legal age for casino-style gambling in the Philippines as regulated by PAGCOR. zenbet does not knowingly collect personal data from individuals under the age of 21.

If zenbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the zenbet Platform or has accessed the Platform using your account, please contact us immediately at [email protected].

11. Changes to This Policy

zenbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

Where changes to this Policy are material, zenbet will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how zenbet protects your personal data.

Your continued use of the zenbet Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree to the amended Policy, you should cease using the Platform and may close your account in accordance with the Terms & Conditions.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or zenbet's data processing practices, please contact our Data Protection Officer:

If you are not satisfied with zenbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file a complaint is available through the NPC's official government channels.

zenbet is committed to resolving all privacy-related concerns promptly and transparently. Our Filipino-speaking support team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any data privacy enquiries.