zenbet Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and zenbet ("zenbet," "we," "us," or "our") governing your access to and use of the zenbet website, mobile platform, games, and all related services (collectively, the "Platform").

By registering an account, accessing the Platform, or placing any wager on zenbet, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the zenbet Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility

To register and maintain an account on zenbet, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines as regulated by PAGCOR. zenbet strictly enforces this requirement and will request identity verification documents to confirm your age.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts on zenbet.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of zenbet, or an immediate family member of any such person.
• You must not be self-excluded from zenbet or any other gambling platform under a self-exclusion agreement that remains in effect.
• You must have full legal capacity to enter into a binding contract under Philippine law.

zenbet reserves the right to request documentary proof of eligibility at any time, including but not limited to a government-issued identification card, passport, or other identity documents. Failure to provide satisfactory proof of eligibility may result in account suspension or closure and forfeiture of any pending withdrawals pending investigation.

By registering on zenbet, you represent and warrant that you meet all eligibility requirements listed above. Any misrepresentation of eligibility constitutes a material breach of these Terms.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one (1) active zenbet account. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. zenbet employs technical and manual verification measures to detect duplicate accounts. Any duplicate accounts identified will be closed, and all associated balances and bonuses may be forfeited.

3.2 Accuracy of Information

You must provide accurate, complete, and current information during registration and must promptly update your account details if any information changes. zenbet is not responsible for any losses arising from your failure to maintain accurate account information. Providing false or misleading information during registration constitutes a material breach of these Terms and may result in immediate account termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your zenbet account credentials, including your username and password. You must not share your login credentials with any third party. zenbet will not be liable for any losses resulting from unauthorized access to your account caused by your failure to maintain adequate security of your credentials. You must notify zenbet immediately if you suspect unauthorized access to your account.

3.4 Know Your Customer (KYC) Verification

zenbet is required to conduct identity verification in accordance with applicable Philippine anti-money laundering laws and PAGCOR requirements. You agree to provide all documentation requested by zenbet for KYC purposes, including but not limited to a valid government-issued ID, proof of address, and proof of payment method ownership. Withdrawal requests may be held pending completion of KYC verification.

4. Deposits and Withdrawals

4.1 Deposits

All deposits to your zenbet account must be made using payment methods accepted by zenbet, which currently include GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. The minimum deposit amount is ₱500 unless otherwise specified for a particular payment method or promotion. zenbet does not accept cash deposits or deposits from third-party accounts not registered in your name.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit, subject to verification requirements. zenbet aims to process GCash and PayMaya withdrawals within one (1) hour of approval, and bank transfer withdrawals within one (1) to three (3) business days. Processing times may vary during peak periods or where additional verification is required.

4.3 Withdrawal Conditions

zenbet reserves the right to require completion of KYC verification before processing any withdrawal. Withdrawals may be delayed or declined where zenbet has reasonable grounds to suspect fraud, money laundering, or breach of these Terms. The minimum withdrawal amount is ₱500. zenbet does not charge withdrawal fees, though your payment provider may apply their own transaction charges.

4.4 Currency

All transactions on zenbet are conducted in Philippine Peso (PHP / ₱). zenbet is not responsible for any currency conversion fees or exchange rate differences applied by your bank or payment provider.

5. Bonuses and Promotions

zenbet offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time the bonus is offered. General bonus terms applicable to all zenbet promotions include the following:

• Bonuses are available to eligible players only and may not be available to players in certain jurisdictions or account statuses.
• Each bonus offer specifies a wagering requirement that must be met before bonus funds or winnings derived from bonus funds may be withdrawn. Wagering requirements are clearly stated in the applicable promotion terms.
• Bonuses may only be used for the games and game categories specified in the applicable promotion terms. Using bonus funds on excluded games will not contribute to wagering requirements.
• zenbet reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that any bonus already credited to a player's account will remain subject to the terms applicable at the time of crediting.
• Abuse of bonus offers, including but not limited to bonus hunting, arbitrage betting, or collusion, will result in forfeiture of the bonus and associated winnings and may result in account termination.
• Players may only claim each bonus offer once unless the promotion terms expressly state otherwise.

6. Game Rules and Fair Play

All games available on zenbet are operated using certified Random Number Generator (RNG) technology or live dealer systems sourced from licensed game providers. The rules applicable to each game are displayed within the game interface and form part of these Terms by reference.

In the event of a discrepancy between the result displayed on your screen and the result recorded on zenbet's servers, the server record shall be the definitive record for the purposes of determining the outcome of any wager. zenbet's decision on all game outcomes is final, subject to the dispute resolution process set out in Section 13.

zenbet reserves the right to void any wager placed in error, including wagers placed at incorrect odds due to a technical error, or wagers placed on events where the outcome was already known at the time of placement.

7. Prohibited Conduct

The following conduct is strictly prohibited on the zenbet Platform. Engaging in any prohibited conduct may result in immediate account suspension or termination, forfeiture of account balances, and referral to relevant law enforcement or regulatory authorities:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or place wagers.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to zenbet immediately.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Providing false identity information or impersonating another person.
• Attempting to reverse, charge back, or dispute any legitimate transaction made on zenbet.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Allowing any third party to access or use your zenbet account.

8. Intellectual Property

All content on the zenbet Platform, including but not limited to software, text, graphics, logos, game assets, audio, video, and the overall design and layout of the Platform, is the exclusive property of zenbet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of zenbet.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, zenbet's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your zenbet account in the thirty (30) days immediately preceding the event giving rise to the claim.

zenbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform, even if zenbet has been advised of the possibility of such damages.

zenbet does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. zenbet shall not be liable for any losses arising from Platform downtime, technical errors, or interruptions to internet connectivity beyond zenbet's reasonable control.

10. Responsible Gaming

zenbet is committed to promoting responsible gambling and providing tools to help players maintain control of their gaming activity. The following responsible gaming tools are available to all zenbet account holders:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your zenbet account.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a specified period of time.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing, during which you will not be able to log in or place wagers.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the zenbet Platform. Self-exclusion requests are processed immediately and cannot be reversed for a mandatory minimum period.

zenbet strictly enforces the minimum age requirement of 21 years for all players. If you believe a minor has accessed the Platform using your account, you must notify zenbet immediately and change your account credentials.

If you are concerned about your gambling behaviour or that of someone you know, zenbet encourages you to seek assistance. zenbet operates under PAGCOR oversight, and responsible gaming resources are available through PAGCOR's official channels.

11. Account Suspension and Termination

zenbet reserves the right to suspend or terminate your account at any time, with or without prior notice, in the following circumstances:

• You have breached any provision of these Terms.
• zenbet has reasonable grounds to suspect fraud, money laundering, or other illegal activity associated with your account.
• You have provided false or misleading information during registration or at any subsequent time.
• You have engaged in any prohibited conduct as described in Section 7.
• Regulatory or legal requirements necessitate the closure of your account.
• Your account has been inactive for a continuous period of twelve (12) months.

Upon termination of your account for breach of these Terms, zenbet reserves the right to forfeit any remaining account balance, including bonus funds and winnings derived from bonus funds. Where termination is not due to your breach, any verified real-money balance will be returned to you via your registered payment method following completion of applicable verification procedures.

You may close your zenbet account at any time by contacting our support team. Account closure requests will be processed within five (5) business days. Any pending withdrawals at the time of closure will be processed in the normal course.

12. Amendments to Terms

zenbet reserves the right to amend these Terms at any time. Where amendments are material, zenbet will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the amendments taking effect. The date of the most recent revision will be displayed at the top of this page.

Your continued use of the zenbet Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account in accordance with Section 11.

13. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and zenbet, you agree to first contact zenbet's customer support team to attempt to resolve the matter informally. zenbet will endeavour to respond to all formal dispute submissions within ten (10) business days.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. zenbet's operations are subject to PAGCOR oversight, and regulatory complaints may be directed to PAGCOR through its official channels.

For game outcome disputes, zenbet's server records shall constitute the definitive record of all transactions and game results. zenbet's determination of game outcomes is final, subject to the dispute resolution process described above.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the zenbet Platform, please contact our support team:

zenbet is operated under PAGCOR oversight. All player communications are handled by our Filipino-speaking support team based in the Philippines. We aim to respond to all support enquiries within 24 hours.